Frogyspin Privacy Policy

Frogyspin is operated by Neroblanko Tech under licence number OGL/2024/790/0272, issued under the laws of Curaçao, with Costa Rica as the governing jurisdiction for the operating company. This policy sets out what personal data we collect from account holders and site visitors, how we use it, who we share it with, and the rights available to you as a data subject. As a Curaçao-licensed operator, we apply our own data protection commitments rather than UK GDPR.

What information we collect

We collect account registration data including your name, date of birth, address, email address and phone number when you create an account. During identity verification we collect KYC documents: government-issued ID, proof of address and a copy of the payment method used for deposits or withdrawals, with documents accepted in Latin or Cyrillic script. We record gameplay data, including deposits, withdrawals, bets placed, session times and game selection. We also collect device and network data such as IP address, browser type, operating system and device identifiers, plus cookies and similar technologies used for site function and analytics.

How we use your information

We use this data to provide the service: opening and maintaining your account, processing deposits and withdrawals, and enabling gameplay. We process KYC documents, run anti-money laundering checks, verify age and monitor transactions to meet regulatory obligations. Device and network data supports security and fraud prevention, including detection of duplicate accounts and suspicious payment activity. Contact data is used to respond to customer support queries. Where you have opted in, we use your email or phone number for marketing communications about promotions and account updates.

We share data with licensed payment processors to complete deposits and withdrawals, and with identity verification providers to process KYC documents. Frogyspin shares its operating entity, Neroblanko Tech, and licence with other brands in a group of 11 or more casinos, and data may be shared internally between these affiliated brands for account and fraud-prevention purposes. We disclose data to law enforcement or regulatory bodies when legally required to do so.

Data retention

We retain account and transaction data for the period required under applicable anti-money laundering rules, typically five to seven years after account closure. KYC verification documents are held for the same period to satisfy regulatory audit requirements. Device and cookie data tied to browsing activity is kept for a shorter period and cleared once it is no longer needed for security or analytics purposes.

Your rights

You have the following rights over the personal data we hold about you:

Access: request a copy of the personal data we hold about you.
Rectification: ask us to correct inaccurate or incomplete data.
Erasure: request deletion of your data, subject to the retention periods described above.
Restriction: ask us to limit how we process your data in specific circumstances.
Objection: object to processing carried out for direct marketing or based on legitimate interest.
Portability: request your data in a structured, commonly used format.
Complaint: raise a concern with the data protection authority relevant to your jurisdiction if you believe we have not handled your data correctly.

Contact us

For questions about this policy or the personal data we hold, contact us at [email protected] . Frogyspin does not name a separate Data Protection Officer; privacy queries are handled through this general support address. Email queries typically receive a response within around 24 hours, depending on workload, and live chat is available 24/7 through the chat launcher pinned to the site’s left navigation.