Frogyspin Terms and Conditions

This page sets out a binding agreement between you and Neroblanko Tech, the operating entity behind Frogyspin, which holds Curaçao gaming licence OGL/2024/790/0272 and operates under Costa Rican governing law. It covers account registration and eligibility, deposits and withdrawals, bonuses and promotions, responsible gambling, and dispute resolution. By creating an account or using the service, you accept these terms in full.

About us and licensing

Frogyspin is operated by Neroblanko Tech, licensed in Curaçao under licence number OGL/2024/790/0272 and governed by the laws of Costa Rica. Neroblanko Tech also operates sister brand SpinSahara under the same operating entity and the same licence number, and Boomzino within the same corporate group, which spans 11 or more casino brands in total.

Account registration and eligibility

You must be at least 18 years old to register an account and use our services. Only one account per person is permitted, and you must provide accurate and complete registration details. We require full identity verification (KYC) before processing any withdrawal, and documents may be submitted in Latin or Cyrillic script. We reserve the right to refuse registration or close an account that breaches these terms, including accounts opened with false information or held in duplicate.

Deposits and withdrawals

We accept deposits by card (Visa, Mastercard), e-wallet (Skrill), mobile payment (Apple Pay, Google Pay), and cryptocurrency (Bitcoin, Ethereum, Litecoin, Ripple, TRON), with a minimum deposit of €20 for the majority of methods, subject to per-method variation shown in your account. Card, Apple Pay, Google Pay and cryptocurrency deposits are processed instantly. Withdrawals require full account verification before any payout is released. Card, bank transfer and crypto withdrawals are processed on our side within up to 72 hours, after which cards and bank transfers depend on your bank’s own delivery time and crypto withdrawals settle quickly once released to the network. A recovery fee of 0.1 BTC applies only if a withdrawal is sent to the wrong network address and exceeds €5,000, and bank transfers may incur intermediary bank charges of up to the equivalent of €16 in exceptional cases. Withdrawals are returned to the original deposit method wherever possible.

Bonuses and promotions

Each promotion carries its own specific terms, but standard rules apply across the platform. Casino bonuses carry a wagering requirement of 40x unless stated otherwise, with the HighRoller reload bonus set at 35x, the Sunday Reload at 20x, sportsbook bonuses at 5x, and sports cashback at 1x. During bonus play the maximum bet is €5 on slots and €10 on live games, including doubled bets and purchased bonus rounds. Winnings from bonus funds are capped at 10 times the bonus amount, and no-deposit offers and free spins are capped at €50. Bonuses are valid for 14 days from receipt unless otherwise stated, and Welcome Package bonuses must be cleared within 7 days. Game contribution toward wagering follows a fixed weighting: slots 100%, buy feature 50%, live roulette and blackjack 10%, instant win 5%, and table games, scratch cards and live games 0%. We reserve the right to withhold or confiscate winnings where advantage play, delayed bonus rounds, or stage-farming with bonus funds is identified.

Responsible gambling

We provide tools including deposit limits, time-outs and self-exclusion to help you manage your play. Full details of these tools are set out on our Responsible Gaming page. We process self-exclusion requests promptly once received.

Dispute resolution

If you have a complaint, contact our support team first, available through live chat 24/7 or by email. Live chat responses typically arrive in under a minute, and email queries receive a response within around 24 hours depending on workload. Complaints that are not resolved at first contact are escalated to a manager, with an initial response provided within 7 days and resolution provided within 30 days. Where a dispute remains unresolved after our internal process, you may escalate it to our licensing regulator in Curaçao.

Changes to terms

We may update these terms at any time to reflect changes in our services, regulatory requirements, or operating practices. Updates are notified by email or by notice on the site, and take effect from the date of publication unless stated otherwise. Continued use of the service after an update constitutes acceptance of the revised terms.