Frogyspin Responsible Gambling
Gambling is entertainment, and we run Frogyspin on that basis. We hold a licence in Curaçao, and this page sets out the tools we offer, the signs to watch for, and where to find independent support if play stops feeling fun. Everything below is practical: what exists, how to use it, and who to contact.
Our commitment
Frogyspin operates under a licence issued in Curaçao, and safer play is part of that licence, not separate from it. We set loss limits and handle self-exclusion requests directly through your account, and both are treated as standing tools rather than features you have to search for. Full detail sits in our published Responsible Gaming and Self-Exclusion policies, alongside the rest of our policy library. Play is meant to stay enjoyable; when it does not, the tools below are ready.
Tools available
You can set a loss limit and other gambling limits yourself from the Responsible Gaming settings in your account, and changes take effect without raising a support ticket. Available tools include:
- Deposit limits on a daily, weekly or monthly basis (not available for cryptocurrency deposits)
- Loss limits, set and adjusted from your account settings
- Reality checks and session reminders, so a long session does not go unnoticed
- Cool-off periods, for a short break without closing the account
- Self-exclusion, which closes and blocks the account immediately once requested
Self-exclusion takes effect the moment you ask for it, and it applies across the casino, live casino and sportsbook together, since all three share one account. There is no waiting period, and no need to explain the request.
Signs to watch for
A handful of patterns recur often enough to name directly:
- Chasing losses with bigger bets to win back what was lost
- Gambling beyond the amount or time you had planned
- Letting play cut into time with family, friends or work
- Borrowing money, or using funds set aside for bills, to keep playing
- Feeling irritable or restless when you are not playing
- Hiding how much time or money you spend from people close to you
Where to get help
Support exists outside Frogyspin too, through organisations that specialise in gambling harm and operate independently of any single site:
- GamCare
- BeGambleAware
- Gamblers Anonymous
- GamStop, for self-exclusion across UK-licensed gambling sites
Each runs its own advice line and website, separate from ours.
Contact us
If you want to arrange self-exclusion, adjust a limit beyond what your account settings allow, or ask a question about any of this, email us at [email protected] . You can also reach us through live chat, staffed 24/7, if you want an answer faster than email allows; email replies typically arrive within about 24 hours. We handle self-exclusion requests directly, and closure or exclusion is actioned the same day it is requested, not queued for later. You do not need to justify the request to make it.